Store Policy

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🛒 1. General Information

 

NuArth offers fresh, high-quality vegetables and other farm produce through both an online store and a physical retail location. This policy outlines the terms and conditions for purchasing, shipping, returns, and customer support.

 

 

🚚 2. Shipping & Delivery

 

For Online Orders:

• Delivery Area: Currently, we deliver only within Kerala (Kochi).

• Processing Time: Orders are processed within 24-48 hours. Deliveries are made between 9 AM – 7 PM on business days.

• Shipping Charges: A flat fee of ₹100 applies for orders below ₹300, while orders above this amount qualify for free shipping.

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For Physical Store Purchases:

• Customers can opt for in-store pickup or request local delivery (if available).

• Delivery charges and timeframes may vary based on distance.

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🔁 3. Returns & Refunds

 

For Online Orders:

• Perishable Items: Since vegetables and fresh produce are perishable, we only accept returns for damaged or spoiled items.

• Return Window: Report any issues within 24 hours of receiving the order.

• Refund Method: Refunds are processed to the original payment method within 5-7 business days.

 

For Physical Store Purchases:

• Exchanges: Exchanges are allowed only for damaged or defective items.

• No Refund Policy: We do not offer refunds on in-store purchases unless the product is defective.​

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